FAQ


Can I book rooms by telephone or e-mail?
Yes, you can book rooms with telephone or email. Please check out our contact us page for more details regarding contact information.

Is smoking allowed at the hotel?
Smoking is permitted on the balcony. Most of our rooms have balconies.

I haven’t received a booking confirmation, what should I do?
Contact the hotel for support with your booking confirmation, or call us on +97715550288

Are pets permitted?
Sorry – We Don’t Allow Pets

Do you provide Internet connection?
We offer free wi-fi internet access in both guestrooms and public areas. You can receive a username and password from the front desk.

Do you accept ATM cards for payments?
Yes, you may pay with an ATM card.

How can I cancel a booking?
You can call us on +97715550288 or email us at info@hoyeltriratna.com for booking cancellation.

Can I leave my luggage?
Yes, we can look after your luggage.

Which is the nearest airport?
The nearest airport is Tribhuvan International Airport. It is about 5.4km from the hotel and takes around 15-20minutes.

Which languages are spoken at Reception?
English, Hindi, Nepali and Newari.

What time is breakfast served?
Breakfast is served from 7am to 10am, every day.

Are there vehicle parking services?
Yes, we offer private parking.

Is the online booking procedure secure?
Yes, we use the SSL protocol, to make sure all bookings made on our site are secure.

At what time can I check-in? By what time must I check-out?
As a rough guide, check-in is after 12 a.m. and check-out is before 12am.

When do I need to pay for the accommodation?
Payment of any outstanding balance is made when you check out.

Please feel free to contact us if you need any further information.

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